Return & Refund Policy

Return policy
& Refund Policy

At V One Jewellery, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

  1. Returns

Eligibility for Return:

  • Items must be returned within 30 days of the original purchase date.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging, including all tags, boxes, and certificates.

Non-Returnable Items:

  • Custom or personalized orders.
  • Gift cards.
  • Items on sale or clearance.
  1. Refunds

Process:

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.

Timing:

  • The refund will be processed within 5-7 business days of receiving the returned item.
  • Depending on your card issuer's policies, it may take additional time for the refund to appear on your statement.

Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
  1. Exchanges
  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at vonejewellery@gmail.com.
  1. Shipping

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns:

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  1. Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us at:

Email: vonejewellery@gmail.comPhone: 6377949512

We are dedicated to providing you with a positive shopping experience and are always here to help with any concerns or issues you may have.

Thank you for shopping at V One Jewellery!