Cancellation Policy

At V One Jewellery, we strive to provide our customers with high-quality jewellery and a seamless shopping experience. We understand that sometimes plans change and you may need to cancel an order. Our cancellation policy is designed to be clear and fair, ensuring a smooth process for all our valued customers.

Order Cancellation Conditions:

  1. Cancellation Before Shipment:
    • If you wish to cancel your order, please contact our customer service team as soon as possible.
    • Orders can be cancelled without any penalty if they have not yet been shipped.
    • To cancel your order before shipment, please provide your order number and relevant details to our customer service team via email or phone.
  2. Cancellation After Shipment:
    • If your order has already been shipped, it cannot be cancelled.
    • In this case, you may refer to our Returns and Refunds Policy to return the item after you receive it.
  3. Custom and Personalized Orders:
    • Custom and personalized jewellery orders cannot be cancelled once the production process has begun.
    • For any concerns regarding custom orders, please contact our customer service team immediately upon placing the order.

Refund Process:

  1. Eligibility for Refund:
    • Orders cancelled before shipment are eligible for a full refund.
    • If you cancel an order after it has been shipped (and subsequently return it), the refund will be processed according to our Returns and Refunds Policy.
  2. Refund Timeline:
    • Once your cancellation request is approved, we will process the refund within 7-10 business days.
    • The refund will be issued to the original payment method used during the purchase.
  3. Refund Notification:
    • You will receive an email confirmation once the refund has been processed.

Important Notes:

  • Please ensure that your cancellation request is made as soon as possible to avoid shipping delays and additional return processes.
  • V One Jewellery reserves the right to modify this cancellation policy at any time. Changes will be updated on our website and will be applicable to orders placed after the date of the update.

For any questions or further assistance, please do not hesitate to contact our customer service team. Thank you for shopping with V One Jewellery.


Contact Us:

  • Email:
  • Phone: 6377949512

We appreciate your understanding and cooperation.

Sincerely, The V One Jewellery Team